Using a Fuzzy Group Decision Approach-Knowledge Management Adoption

In the global economy, knowledge has become a key asset in organizations; thus, Knowledge Management (KM) has emerged as a major issue that managers must deal with. However, implementing KM is becoming more complicated. Practitioners must assess complex and confusing situations, initiate KM, identify the causal relationships between problems, make appropriate decisions, and guarantee that the recommended action plan will be effective. Therefore, effective group decision-making is essential. The DEMATEL (Decision-MAking Trial and Evaluation Laboratory) method gathers collective knowledge to capture the causal relationships between strategic criteria. This paper applies the DEMATEL method in the strategic planning of knowledge management to help managers address the above situations and related questions.